2800 Maguire Blvd
Columbia, MO 65201
The Baldrige Criteria for Performance Excellence is the recognized standard for creating world-class organizations. The Criteria has been successfully implemented by for-profit, not-for-profit, government, educational and health care organizations. However, understanding and implementing the Criteria can intimidating. The first half of this course will explain the Criteria and its concepts in easy to understand, everyday language allowing anyone to begin their Baldrige journey.
Category 2 of the Criteria addresses strategic planning. Understanding what strategy is, how to develop it and most importantly, how to successfully implement strategy is a challenge that very few organizations overcome. The second half of the day will be spent exploring the approach to strategy developed Drs. Robert Kaplan and David Norton of the Harvard Business School. Building on their breakthrough Balanced Scorecard methodology, their approach simplifies the understanding, development and successful implementation of strategy.
This course is applicable to all organizations regardless of size or mission.
- Baldrige success stories
- The Criteria’s system perspective
- The Criteria’s core values
- Interpreting the Criteria
- What strategy really is
- How to develop your strategy
- Building a strategy map
- Developing a strategic scorecard